At CO3DPrint, many items are made or personalized for you. Please review the terms below before ordering. This policy applies to purchases made directly at www.co3dprint.com.
Standard items
For an eligible, non-custom item, contact us within 14 days after delivery to request a return. Please include your order number and the reason for the return. Contact us before mailing anything so we can provide return instructions.
Items returned because you changed your mind should be unused and in their original condition. The buyer pays return shipping for these standard returns. Please use a trackable shipping service; we cannot process a return that does not arrive.
Personalized and custom-made items
Personalized and custom-made items are made for your order and are not returnable for a change of mind. If one arrives defective or is not what you ordered, contact us so we can review the issue and arrange an appropriate resolution.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us promptly through our contact page. Include your order number, a description of the problem, and clear photos when possible. Please do not discard the item or send it back until we provide instructions. We will review the issue and discuss a replacement or refund as appropriate.
Refunds
After an authorized return reaches us, we will inspect it and let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the credit.
How to request help
Use our contact form and include your order number. We will provide return instructions when a return is authorized. Please do not mail an item to an address without first contacting us.
This policy does not limit any rights you may have under applicable law.